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LISTENING
A Listen to the telephone call. Choose the best word or phrase – a, b or c – to complete the sentences.
0 Alan works in Technical support .
a) Marketing b) Technical support c) Phone sales
1 Sofia has a problem with her _______________ .
a) telephone b) computer c) mobile phone
2 Alan asks about the computer’s ______________ .
a) Internet connection b) model number c) delivery date
3 Sofia spells her _____ .
a) department name b) first name c) last name
4 Alan______________________
a) can send a technician
b) can come to Sofia’s office
c) can’t help Sofia
5 Sofia has a meeting ____ ______________ .
a) in the morning b) in the afternoon c) tomorrow

B Listen again. Complete the form.
Track 2
Technical Support Service Request
Name of caller Sofia (6)__________________¬
Department (7)________________
Phone number (8)__________________
Office number (9)_________________
Technician appointment time (10)__________________